Introduction

Welcome to Minoriva! By accessing or using our website, and related services (collectively, the “Services”), you agree to comply with these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree, please refrain from using our Services.

These Terms constitute a binding agreement between you (“User” or “Customer”) and Minoriva (“we,” “our,” or “us”).

1. Rental Agreement

1.1 Order Placement

By placing an order with Minoriva, you agree to:

  • Provide accurate and complete information during the order process.
  • Pay all applicable fees, including rental charges, delivery costs, and security deposits.

1.2 Rental Duration

  • The standard rental period is 3 days. Extended rental periods must be pre-approved by Minoriva. Otherwise, it will incur additional charges.

1.3 Outfit Care

You are responsible for:

  • Proper handling and care of the rented outfits.
  • Avoiding any alterations, damages, or stains.

Minoriva reserves the right to charge for repairs or replacements in case of significant damage or loss.

2. Payments

2.1 Accepted Payment Methods

We accept:

  • Credit cards, debit cards, UPI, net banking, cash and other digital payment methods as listed during checkout.

2.2 Security Deposits

  • A refundable security deposit is required for all rentals.
  • Deposits are refunded within 24 hours of outfit return, provided the items are in satisfactory condition.

2.3 Refund Policy

  • Refunds for cancellations and security deposits will be processed in accordance with our cancellation policy (see Section 5).

3. Delivery and Return

3.1 Delivery

  • Outfits will be delivered to the address specified during the order process.
  • Delivery timelines will be communicated at the time of order placement.

3.2 Return

  • Rented items must be returned on or before the agreed-upon date.
  • Late returns may incur additional fees.

4. User Responsibilities

4.1 Account Information

You are responsible for maintaining the confidentiality of your account details and ensuring that your account activity complies with these Terms.

4.2 Prohibited Activities

You agree not to:

  • Use our Services for unlawful purposes.
  • Tamper with or misappropriate Minoriva’s property.

5. Order Cancellations and Modifications

5.1 Cancellation Policy

  • Orders cancelled at least 48 hours before the delivery date will receive a full refund.
  • Cancellations within 48 hours of delivery will incur a 10% cancellation of the rental fee.

5.2 Modifications

  • Changes to orders must be requested prior and are subject to availability.

6. Limitation of Liability

Minoriva is not liable for:

  • Delays caused by unforeseen circumstances (e.g., weather, strikes).
  • Personal injuries or allergic reactions caused by rented outfits.

Our liability is limited to the rental fees paid by the customer.

7. Intellectual Property

All content on our platform, including text, graphics, and logos, is the property of Minoriva and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

8. Privacy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. View Privacy Policy.

9. Dispute Resolution

In the event of a dispute, we encourage you to contact us for resolution. If unresolved, disputes will be governed by the laws of India and subject to the exclusive jurisdiction of Mumbai courts.

10. Updates to Terms

Minoriva reserves the right to modify these Terms at any time. Updates will be posted on this page, and continued use of our Services constitutes acceptance of the revised Terms.

Contact Us

For questions about these Terms, please contact us:

Email: support@minoriva.com
Phone: +91 8433661390

Thank you for choosing Minoriva. We look forward to serving you!