1. Rental Process
Q: How does the rental process work?
Browse our collection online, select your preferred outfit, specify the rental duration, and place your order. We’ll deliver the outfit to your doorstep and pick it up after the event.
Q: How far in advance should I book an outfit?
A: We recommend booking at least 5 days before your event to ensure availability and timely delivery.
Q: Are the outfits cleaned and maintained before delivery?
A: Yes, all our outfits go through a professional cleaning and quality check process to ensure they are fresh, sanitized, and in excellent condition for your use.
Q: What if the outfit doesn’t fit properly?
A: Minoriva collects your measurements in advance to ensure the perfect fit. However, if the outfit doesn’t fit as expected, don’t worry—contact us immediately for adjustments
Q: For how long can I rent an outfit?
A: Our standard rental period is 3 days. For longer durations, please email us at support@minoriva.com.
Is there an additional deposit for renting?
Yes, a refundable security deposit is required for all outfits.
2. Account Security
Q: Is my personal information safe?
A: Yes, we prioritize your privacy. Our platform employs industry-standard encryption to safeguard your data.
3. Payment
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, UPI, net banking, and cash.
Q: Is there an additional deposit for renting?
A: Yes, a refundable security deposit is required for all outfits.
Q: When will I get my deposit back?
A: Deposits are refunded within 24 hours after we receive the outfit and review it’s condition.
4. Where to Contact
Q: How can I reach Minoriva’s support team?
A: You can contact us via email at support@minoriva.com, through our Instagram page, or by calling us at +91 8433661390.
Q: Do you offer customer support on WhatsApp or Instagram?
A: Yes, you can chat with us on WhatsApp or send a message on Instagram for prompt assistance.
Q: What are your customer support hours?
A: Our support team is available from 10:00 AM to 9:00 PM, Monday to Sunday.
5. Order Cancellation
Q: What is your cancellation policy?
A: You can cancel your order up to 48 hours before the delivery date and exchange it with another. Cancellations made after this period may incur a fee.
Q: Will I be charged a fee if I cancel my order?
A: Yes, a cancellation fee of 10% of the rental fee applies if you cancel within 48 hours of the delivery date.
Q: Can I get a full refund for cancellations?
A: Minoriva does not provide refunds on cancellations but offers an exchange policy.
